 Always inspect thoroughly for any
signs of carrier damage or neglect:
Batteries &
individual cells
Please inspect
thoroughly prior to signing the carrier bill of lading.
·
Is the product clean and dry?
·
Are the pallet, steel banding and
stretch wrap intact?
·
Is the top covering undamaged and
free of punctures?
·
Is the battery free of any scratches, abrasions or rub
marks?
·
The perimeter of the battery should
be anchored to prevent movement in transit.
·
Save and review the enclosed
operating instructions before use.
·
Are the cables free of cuts, punctures, pinches or
abrasions?
·
All batteries are labeled “Fragile”
and “Do Not Stack”.
·
If you notice any signs of
stacking, spillage or carrier damage please contact us immediately and note
it on the bill of lading prior to signing.
A properly
packaged battery received in good condition:
   
Chargers
·
Is the pallet and box intact? Always remove the box(s) to inspect before the carrier leaves.
·
Is the case free of any scratches, dents, abrasions or rub
marks?
·
Are the cables free of cuts, punctures, pinches or
abrasions? Always examine the cables before the carrier leaves.
Parts
·
Is the box intact, edges and corners square, free of damage
or crushing?
·
Is the box quiet when moved or shaken? All parts should be
tightly wrapped in bubble wrap and or Styrofoam to prevent movement.
If you answered no to any
of the above questions, please check for the following:
·
Are there any indications the product was dropped or fell
during transit?
·
Is there any indication something heavy was loaded on top of
the product at any point?
·
Did you have to unload other product from on top of your
product during delivery?
·
Is there any “fork damage” caused by pushing the product
rather than lifting it?
·
Is there any indication the product was mishandled in any
way by the transport company?
If you notice any damage
whatsoever;
Please contact our traffic
department to report carrier damage or abuse:
 E-mail the Traffic Dept.
If you
receive Damaged Goods:
We make every effort to ensure your product is palletized
and packed in ways that prevent damage and spillage under normal transport
conditions. We also insure the shipments against loss or damage.
It is extremely rare, but there are occasions when no
preventative measures on our part can prevent carrier damage. If the damage
is noticeable, the carrier will typically return the product to the point
of origin for evaluation and replacement. You would be notified of the
delay, and replacement product would be shipped to complete the order.
However, if the damage is concealed, not noticeable, or not
reported, the product could be delivered to you in a condition that is less than acceptable. In those
instances, we ask that you either detail the damage on the carrier’s bill
of lading when you sign it, or simply refuse the delivery entirely.
If you choose to refuse the product, please contact
us with the details immediately so that we can contact the carrier and
determine the best course of action, and make arrangements to ship
replacement product.
If you choose to receive the product, contact us
immediately with a description of the damage. We will have it inspected and
repair or replace the product.
If you received the product and did not
notice the damage until after the carrier left, contact us
immediately so that we can have the product evaluated by our local service
office and determine the best course of action.
We ship thousands of products each year, and choose our
carriers carefully. We also rely on customer input to some degree as to the
quality of their service. If your product arrives intact but shows signs of
rough handling, we would like to know. It may be an anomaly, or the sign of
a trend. Please do no hesitate to contact us.
|
Contact
the 